Got Questions About Storing Your Stuff? We’ve Got the Answers!
Q. What size storage spaces do you offer?
A. Our storage spaces range in size from 1–72 m3. Contact our office to find the best solution to meet your needs
Q. What types of security does Storage City have?
A. Our facilities offer advanced security features, including: individually alarmed units with back-to-base monitoring; electronically controlled PIN-code access gates; 24-hour closed-circuit TV using a 32-channel digital video recording system; and high-powered nighttime flood lighting.
Q. Do I need insurance to hire storage space with Storage City?
A. Goods held in self-storage remain the responsibility of the entity storing the goods (i.e. you). We strongly encourage all our customers to invest in insurance coverage. We can assist with organising insurance coverage at competitive prices. Contact our office to learn more.
Q. What can I store in Storage City facilities?
A. From cars, caravans and boats to furniture, tools and equipment to boxes and more we’ve got the space to fit your storage needs. Please note: Hazardous, illegal, stolen, perishable, environmentally harmful or explosive goods are not permitted in our facilities. If in doubt, contact our office to learn about specific storage dos and don’ts.
Q. At what hours can I access my unit?
A. Our storage units and open storage facilities are accessible from 6 A.M. to 7 P.M., 365 days a year.
Q. How do you keep your storage spaces clean?
A. After each customer vacates a storage unit, our staff conduct an inspection and clean thoroughly. Each individual unit is treated for pests before you take possession and after you leave at no extra cost.
Q. What else should I be aware of when storing at Storage City facilities?
A. We make it easy for you to store your goods in our facilities. That being said, self-storage differs from traditional storage in that the storer of the goods is responsible for and retains control over the goods whilst they are in storage. It is your responsibility to lock the unit and keep the key safe.
Q. Will anyone else have a key for my storage space?
A. Absolutely not! Bring your own lock or purchase one of ours — either way, you hold the only keys. In addition, every customer is issued an individual access PIN code to open the gate. This allows us to track all those who come in or out of the facility 24 hours a day, 365 days a year.
Q. Do you offer long-term storage options?
A. We offer terms from 1 month to 1 year or more. Discounts are available for rentals that last for 6 months or longer. Contact your local Storage City location to discuss your storage options today.
Q. How do I make a payment?
A. We accept cash, money order, direct debit, EFTPOS, and all major credit cards. We offer an array of ways to pay for your storage with us: pay online, through direct deposit, direct debit, via telephone, and more. Check out our Payments page for more details.
